BorrowBox

Karin, November 12 2018

We’re excited to announce the upcoming arrival of BorrowBox, a new eBook and eAudiobook service for every Hampshire Libraries user!

From 27 November, our service provider of eBooks and eAudiobooks will be change from OverDrive to Bolinda Digital. This means that the app you use for digital reading and listening will switch from Libby to BorrowBox.

 

BorrowBox offers a wide variety of popular stock, prompt U.K.-based customer support, and a colourful, user-friendly app. It is free for any Hampshire Libraries member to use; you’ll have an entire online library right at your fingertips.

eBook and eAudiobook users who are switching over from OverDrive will find a brand-new library in the BorrowBox app – once you sign up, you’ll be greeted by a fresh selection of material! While you can expect to see some popular titles ported from OverDrive, one of the great things about BorrowBox is the new and relevant stock that it can bring to you.

This changeover is also an excellent opportunity for new users to explore the convenience and accessibility of eBooks and eAudiobooks. Whether you’re a commuter, a student, or maybe someone who wants to read more but never has a book on hand, you can give BorrowBox a try on your mobile device.

If you already use the Libby app from OverDrive, then you should be aware that this service will no longer be available effective on the launch date. This includes any checked-out titles, and any waiting lists.

BorrowBox is easy to use and stocked with exciting titles – we’re certain there’s something for everyone. Plus, we’re committed to purchasing more titles in response to changes in demand; so there’s always more to come!

You can download BorrowBox when it goes live for our service on 27 November. Happy browsing!

88 thoughts on “BorrowBox

  1. David Farr

    “for every Hampshire Libraries user!”
    I assume you don’t realise that not every user has an iPhone or Android phone.
    There is no Windows or Windows Phone support for Borrowbox, so no need to get so excited.

    Reply
    1. Karin Post author

      Whilst the BorrowBox app is not applicable with Windows phones, the BorrowBox website is compatible with all versions of Windows on the computer.
      So you will still be able to use BorrowBox to read and listen to eBooks and eAudiobooks on your computer or laptop.

      Reply
  2. Adrian

    Interestingly, I just used borrowbox on the Southampton libraries website on my Windows phone and found I could download an audiobook through explorer, unzip it in an app and then play it in another app without any problem. I have not yet found a way to read ebooks legally, but on a Windows phone? Really? For Windows tablets, I have not got an answer yet but I don’t have one to play with 🙂

    Reply
    1. Karin Post author

      Whilst the BorrowBox app is not applicable with Windows phones, the BorrowBox website is compatible with all versions of Windows on the computer.
      So you will still be able to use BorrowBox to read and listen to eBooks and eAudiobooks on your computer or laptop.

      Reply
  3. J

    So how will this affect android users? And why has there not been any notification on the library web site? Today is the 22nd and I have only just seen a post on the fb page?

    Reply
    1. Karin Post author

      Thank you for your comment, both Android and IOs users will continue to have access to Libby until 26 November, on the 27 November you will be able to find Hampshire Libraries on the list of libraries in the BorrowBox App, and you will than be able to activate your library card.
      Sadly we were unable to carry over any holds and currently checked out titles, we tried but it was not possible.
      We apologies for this inconvenience, but we believe that the improvement in service and bigger selection of eBooks will be worth it.

      We are currently working on adding a message to our webpage as we are aware not everyone have seen our Facebook and Twitter posts about the change.

      Reply
    1. Karin Post author

      Thank you for your comment, sadly we were unable to carry over any holds and currently checked out titles, we tried but it was not possible.
      We apologies for this inconvenience, but we believe that the improvement in service and bigger selection of eBooks will be worth it.

      Reply
  4. Jocelyn Smith

    Whilst this sounds great and looking forward to the new service as a very regular Libby user I only found out about the change from a Facebook post….it would have been nice to been sent an email pre-warning the user. When can we download the new app?

    Reply
    1. Karin Post author

      Thank you for your comment. An email was meant to have gone out, but unfortunately some customers did not receive it – we’re working on fixing this.

      You are able to download it today, but not all eBooks and eAudiobooks will be available until 27 November.

      Reply
  5. kate dingley

    I am afraid I hate Borrowbox. I have used it with LibrariesWest and Portsmouth libraries, and there seems to be far less variety, much more from the US, which I am not keen on, and it is quite hard to find books in a genre of your choice.
    If you want to look for books in historical fiction, for eg, you have to go to advanced search and then plough through a long list of genres and sub-genres, till you find the one you want. There also does not appear to be any way to exclude the ones on loan, so you page through dozens to find one available. With the other libraries they also dont offer a choice of loan duration, which Overdrive do.
    Finally, the audiobooks download with the chapter numbers at the beginning, then the title. If you have an ipod, itunes sorts all the chapter 1s then all the chapter 2s etc, so the first thing you have to do on downloading, is to rename every chapter. Overdrive tends to divide the audiobooks into 5-10 parts, but you can get 30 or more from Borrowbox, so easy to use, it is not, in my opinion.

    Reply
    1. Christine

      Is there a facility to make requests for future purchases? I have downloaded Borrowbox and cannot see a means to do so. I liked having this feedback option on Overdrive.

      Reply
      1. Karin Post author

        Thank you for your feedback; we would advise that you use the “Feedback” feature in the BorrowBox app, as your comments will go directly to their team and we can use it for our reference. BorrowBox allows our Stock Team to constantly assess our collection of eBook and eAudiobook materials, so that we can keep up with our users’ demands. As such, the stock feedback that is put forward by customers is of the utmost importance.

        Reply
    2. Rachel Corbett

      I agree, BorrowBox is a vastly inferior product, so much so that I uninstalled it after trying it for a week from Portsmouth library. I am also disappointed that users were not consulted on this change.
      The fact that this information was not sent to all users is also extremely annoying.

      Reply
      1. Karin Post author

        Thank you for your feedback on the BorrowBox app. We’re sorry you did not receive an email regarding the change, Overdrive was unable to provide us with a list of user emails, so we had to generate our own workarounds to get out a customer email under the pressures of the launch date and GDPR standards.
        Each library service buy their own collection of eBooks and eAudiobooks, so our stock is different to that of other library services, we were also able to bring across most of our eBooks from OverDrive – so there should be some familiar titles there.
        We also bought new eBooks and eAudiobooks to refresh the stock, on OverDrive and Libby we had 21,954 eBook titles and we now have 22,110 eBooks – and our collection includes more British books then OverDrive and Libby did. The number of eAudiobooks are almost the same, but we now have new titles, but still over 4000 titles.
        We hope that knowing our stock is different to that of other library services, you will give BorrowBox another chance.

        Reply
    3. Richard Hayles

      I could have written this Kate! I echo your sentiments entirely! Particularly the amount of US books and American accented narrators on audiobooks. The worse case scenario; Americans narrating English classics how dare they. Where do they find them! Moreover your comment about the genre selections, especially Historical section. The mind boggles at who is organising the selection process. One gets the feeling that as soon as a book is categorised once e.g. as a romantic novel, thats it, job done. The fact that is is a romantic, period/historical novel from the centuries past or even the stone-age for that matter seems to be overlooked! Someone should explain to them the process of ‘overlap’ any one novel could span a whole range of genre and should be categorised as such. What angers me most about this rubbish change with Overdrive for Borrow-box is in my opinion, change for change sake! I’m off to pastures new.
      It would surprise me if this doesn’t get aired! I’ve complained about things in the past and never received a reply!

      Reply
      1. Karin Post author

        Thank you for your feedback on the BorrowBox app. We have more British titles on BorrowBox then we did on Overdrive and Libby, not only that, there are also more eBook titles on BorrowBox and almost the same amount of eAudiobooks.
        The narrator tends to use the accent or dialect of the characters or that of where the book is set, so if it’s set in England they speak with an English accent, if it’s set in Australia they have an Australian accent and if it’s set in Germany they have a German accent. We were unable to find which English classic you were referring to, could you please elaborate?
        We’ve passed your feedback to BorrowBox and Bolinda, if you have any future suggestion on improvements to their app or website, feel free to use the feedback page in the app or email them directly on support@bolindadigital.com.
        The decision to move to BorrowBox was taken after much consideration to the service. Bolinda and BorrowBox presented the best tender with a good service, app and stock provision. They allow us to focus on the quantity and quality of the titles offer; additionally, it gives us the opportunity to add to our stock frequently as time goes on, so it is not stagnant.

        Reply
    4. Karin Post author

      Thank you for your feedback on the BorrowBox app. Each library service buy their own collection of eBooks and eAudiobooks, so our stock is different to that of other library services, we were also able to bring across most of our eBooks from OverDrive – so there should be some familiar titles there.
      We also bought new eBooks and eAudiobooks to refresh the stock, on OverDrive and Libby we had 21,954 eBook titles and we now have 22,110 eBooks – and our collection includes more British books then OverDrive and Libby did. The number of eAudiobooks are almost the same, but we now have new titles and over 4000 titles.
      If you can’t find a book you are after, please use the feedback form in the app to suggest the book to be purchased, our Stock Team are constantly assessing our collection of eBook and eAudiobook and are regularly buying new titles – so we are expecting to have even more titles shortly.
      We have passed your feedback onto BorrowBox and Bolinda as suggestions for app and website improvements.

      Reply
  6. Sylvia stamp

    Have received the email today re change of provider..
    I hope I will still be able to access the whole collection of the Betty neels books that I am reading at the moment from the 27/11/18.
    I shall be very annoyed if I can’t borrow these e books. Do wonder why the change is necessary after reading the comments that this is an inferior service.

    Reply
    1. Karin Post author

      Thank you for your question, as you’ve most likely already found; yes! All the Betty Neel books we had on OverDrive and Libby is on BorrowBox.
      In regards to why we changed provider, BorrowBox/Bolinda presented the best tender with a good service, app and stock provision. They also allows us to focus on the quantity and quality of the titles offer; additionally, it gives us the opportunity to add to our stock frequently as time goes on, so it is not stagnant. Though there are negative reviews about BorrowBox there are also positive ones – just like there are for OverDrive and Libby.

      Reply
  7. Catherine

    Hi, I too have only just received the notification and have experience of Portsmouth Borrowbox(or Bolinda Publishing which is the name use in contact – initially a little confusing as they chose not to clarify). I also feel they are inferior to Overdrive and have much less content. Not sure if I am looking correctly but looking at Portsmouth there appears to be less than 2000?? audio and e books, whereas Overdrive appear to have in the region of 28,000. It is a shame that Hampshire have decided to make this move which I feel is not in the interest of their users. I tend to use mainly audio books and with Borrowbox, via Portsmouth, there is no facility to create a wish list – don’t know if this will be the same with Hampshire. I also find the website works much slower. Don’t know if availability with Hampshire will be any different from Portsmouth but having both the same is disappointing – gives little reason to use one of them. Such a pity there may now not be a choice. The email said “Hampshire Library Service is committed to bringing our users the best platforms and content to suit their needs.” It’s disappointing that, in this instance, it does not appear to be the case.

    Reply
    1. Karin Post author

      Thank you for your feedback on the BorrowBox app. Each library service buy their own collection of eBooks and eAudiobooks, so our stock is different to that of other library services, we were also able to bring across most of our eBooks from OverDrive – so there should be some familiar titles there.
      We also bought new eBooks and eAudiobooks to refresh the stock, on OverDrive and Libby we had 21,954 eBook titles and we now have 22,110 eBooks – and our collection includes more British books then OverDrive and Libby did. The number of eAudiobooks are almost the same, but we now have new titles and over 4000 titles.
      If you can’t find a book you are after, please use the feedback form in the app to suggest the book to be purchased, our Stock Team are constantly assessing our collection of eBook and eAudiobook and are regularly buying new titles – so we are expecting to have even more titles shortly.
      We have passed your feedback onto BorrowBox and Bolinda as suggestions for app and website improvements.

      Reply
  8. Keith Griffiss

    Followed instructions in email. Entered library ID and password. Not accepted. Tried email address still not accepted. So what now? Is anyone else having the same problem?

    Reply
  9. Guy Caplin

    Personally I found Overdrive very poor in it search abilities and also its disproportionately large number of American books. From Kate Dingley’s comments, Borrowbox will be no better.

    Reply
    1. Karin Post author

      Thank you for your feedback. We have more British titles on BorrowBox then we did on Overdrive and Libby, not only that, there are also more eBook titles on BorrowBox and almost the same amount of eAudiobooks.
      We hope that you’re enjoying BorrowBox, and that you are finding it easier than you did OverDrive.

      Reply
      1. Jeanne

        Why do we have to send in requests for a better service on BorrowBox, when it’s a service provided from you for “us” the tax payers. You bought it for the public, surely it’s your job to get it fixed or provide a better digital library service.

        Reply
        1. Karin Post author

          Thank you for your comment. Whilst we use BorrowBox to bring you eBooks and eAudiobooks, the app and website still belongs to Bolinda and BorrowBox. We can control, within the realms of available titles, what stock are available through the app with a Hampshire Library card. Any technical features, the running of the app and the maintenance of the app is still looked after by Bolinda/BorrowBox.
          We’re happy for you to give the suggestions and feedback to us, and we can then pass it to the support team at Bolinda/BorrowBox. The reason we suggest that you go straight to them is so that they get the feedback faster – they can also help and support you with any queries.
          Part of the support Bolinda is offering with the BorrowBox app is that you can contact them directly – you don’t have to contact us first and wait for us to talk to them, get the answer and then get back to you. You, as the customer, can talk directly to them and get answers quicker.
          We hope this answers your questions.
          Regards,
          Karin

          Reply
  10. Jeanne

    I find the BorrowBox an horrible interface on an iPad, the text on the screen is really small and you are unable to scale it up. None of the books I had on hold are available, they were British. Most of the books and audiobooks available are American. Did nobody look at this carefully before deciding to foist it on tax payers! It’s really sad that HCC have chosen such a poor digital library service. Go back to Overdrive please.
    Such a retrograde step. 👎

    Reply
    1. Karin Post author

      Thank you for your feedback on the BorrowBox app and its interface; we advise that you use the “Feedback” feature in the BorrowBox app, as your comments will go directly to their team and we can use it for our reference. You can also email support@bolindadigital.com and your comments will go directly to their team.
      If you tried to access BorrowBox prior to 27 November, not all eBooks and eAudiobooks were on there yet. We were able to transfer most of our eBook titles on 27 November, and there are now more British titles than US titles.

      Reply
  11. Elizabeth Godwin

    Cannot download Libby on to Kindle Fire. Message given ‘not secure’. BTW this happened when I tried to download ebooks to browser on the latest Overdrive version.
    What’s the fix?

    Reply
    1. Karin Post author

      Thank you for your question, have you tried downloading our new eBook and eAudiobook app BorrowBox? On an Amazon Kindle Fire you will need to download the BorrowBox app directly from their website rather than from the Kindle store. Please follow this link to do so: http://www.borrowbox.com/kindlefire/install/

      1. Download and install the BorrowBox app , and when the download is complete, click ‘Open.’
      2. When the BorrowBox app opens, type ‘Hampshire Libraries’ in the search bar and select it.
      3. Enter your library borrower number and PIN number
      4. Register an account with an email address and display name
      5. Agree to the terms and conditions

      Hampshire Libraries BorrowBox service will now be available to use.
      If you continue to experience technical troubles with your Kindle Fire after ensuring that you have followed these instructions, then please send an email to support@bolindadigital.com for further guidance.

      Reply
  12. Serena

    What us the PIN borrow box asks for when you select totton library? It asks for my library card barcode and a PIN. I don’t remember having a PIN, other than the one to use the computers in the library. Or is this just because it’s not the 27th yet?
    Thanks

    Reply
    1. Karin Post author

      Thank you for your question, the pin for BorrowBox is the same as the one you were given for the computers. You can also use that pin to renew your physical books online and reserve physical books through our online catalogue.

      Reply
  13. Tony Glanville

    Hi. So how does one use a Kobo e-reader now? I bought a Kobo Classic in SEPT 18, as my Nook was getting very sluggish, having checked with Winchester Discovery Centre that it was combatible. Neither of the two people I spoke to mentioned that you were changing from Overdrive. I don’t want to use my mobile, which is an Android anyway.

    The beauty of a Kobo is that you can download books in a matter of minutes and it fits in to a jacket pocket so is very portable, particularly when travelling.

    Reply
    1. Karin Post author

      Your Kobo e-reader is compatible with BorrowBox, it just requires an extra step to use – you will have to install Adobe Digital Editions (ADE) on your computer before you can use BorrowBox on your device. Once it is installed, you will create an Adobe ID if you do not already have one. ADE will facilitate your eBook downloads on your Kobo.
      ADE is free for you to use. You can download ADE and instructions here: https://www.adobe.com/solutions/ebook/digital-editions/download.html.
      I’d recommend that you take a look at the instructions that Kobo offers, as they offer a complete walkthrough of how to use ADE on your Kobo : https://www.kobo.com/help/en-US/article/3501/using-adobe-digital-editions
      Please also note that you can always email support@bolindadigital.com for BorrowBox help.

      Reply
  14. Elizabeth Oxbury

    Why on earth weren’t we given more notice about this? I’m in the middle of listening to an audio book and have others waiting, like many others I’m sure. A few weeks warning, instead of days, would have been far better and at least given people a chance to finish current loads. A ridiculous way to go about it. I certainly hope it will be worth it

    Reply
    1. Karin Post author

      I sincerely apologise that you were not made aware of the service changeover in a timely manner. It was a lengthy process to reach all of our customers, and we recognise that this may have caused an inconvenience for some people. We have acknowledged this, and will work to improve our methods of communication going forward.

      Reply
  15. JONATHAN POWELL

    This app is attrocious. Slow to load pages! something that is an essentail core feature, the ability to advance page wise throught the media is rediculously slow.
    If the current catalogue is anything to go by then Hants have dradticalky reduced the viability of their digital library. This is total crap at every level.

    Reply
    1. Karin Post author

      Thank you for your feedback on the BorrowBox app, and for your comments about its functionality; I would advise that you use the “Feedback” feature in the BorrowBox app, as your comments will go directly to their team and we can use it for our reference. You can also email support@bolindadigital.com as your comments will go directly to their team.
      Some of the titles wasn’t carried over to BorrowBox until 27 November, if you have a look now there are more eBooks and almost the same amount of eAudiobooks that there were on Libby/OverDrive.

      Reply
  16. Zara Pankhurst

    I just do not understand why fix something which is not broken. Libby was a much better app, easier to search and now we are ended up with borrow box , American and Australian books, rather than other European such as Scandinavian.
    Absolutely crap app, and the search are difficult, you cannot search by author’s name , another waste of money from Hampshire county council

    Reply
    1. Karin Post author

      Thank you for your feedback, I would highly recommend that you submit it using the “Feedback” feature in the BorrowBox app. If you do have any specific technical issues, please contact support@bolindadigital.com for a prompt reply.
      If you looked at the stock prior to 27 November it did not show all the titles, there are more British titles than US ones, and a large amount of Scandinavian titles.

      Reply
  17. Dennis Huckerby

    OK Karin so I have signed in tomy library for Borrowbox and have borrowed a book but how do I now have this downloaded to my Kobo Aura One ereader as there are no instructions for that???

    Reply
    1. Karin Post author

      Thank you for your question, you will have to install Adobe Digital Editions (ADE) on your computer before you can use BorrowBox on your device. Once it is installed, you will create an Adobe ID if you do not already have one. ADE will facilitate your eBook downloads on your Kobo.
      ADE is free for you to use. You can download ADE and instructions here: https://www.adobe.com/solutions/ebook/digital-editions/download.html.
      I’d recommend that you take a look at the instructions that Kobo offers, as they offer a complete walkthrough of how to use ADE on your Kobo : https://www.kobo.com/help/en-US/article/3501/using-adobe-digital-editions
      Please also note that you can always email support@bolindadigital.com for BorrowBox help.

      Reply
  18. Colin Mack

    Does Borrowbox have a wish list function? I have successfully borrowed and reserved ebooks but i can’t find/see how to add books to a list. In Overdrive there was an easy to use wish list.

    Reply
    1. Karin Post author

      Unfortunately, BorrowBox does not currently offer a wishlist function. You may place reserves on titles that you are interested in, although they will count towards your total number of borrowed items. If you want to make a suggestion for a wishlist function, I’d highly recommend that you utilise the “Feedback” option in the BorrowBox app, or email support@bolindadigital.com.

      Reply
  19. K Taylor

    Have managed to download and log in to Borrowbox. Really not happy with the fact that there is no way of saving titles to a list that I can look back on when choosing what I want to listen too. I have currently on Overdrive over 300 saved titles that I am working my way through, and had been adding more, yet now I have to plough through the entire (SMALLER) catalogue of audio books on Borrowbox.
    Do I really have to sit there and hand write each and every title down so that I have a record?
    Can’t see how this is benefiting anyone except the Council, as this is obviously a cheaper option.

    Reply
    1. Karin Post author

      Thank you for your feedback on the BorrowBox app and its interface; we advise that you use the “Feedback” feature in the BorrowBox app, as your comments will go directly to their team and we can use it for our reference. You can also email support@bolindadigital.com and your comments will go directly to their team.

      Reply
  20. Kerren Hoppe

    I am currently in South Africa. When I search for Hampshire library, it does not show on the list of libraries.

    Please advise, I don’t want to be without a book to read.

    Reply
    1. Karin Post author

      Unfortunately, we cannot supply comprehensive assitance with BorrowBox technical issues. If you are experiencing technical issues with BorrowBox, please send an email to support@bolindadigital.com; they can provide you with a prompt answer to any technical queries. They are available 24/7 and will be able to assist you further.

      Reply
    1. Karin Post author

      We hope that you are still willing to give BorrowBox a try. The new BorrowBox collection is up to date with recent and in-demand titles. There is much higher UK content as well, and we will be regularly increasing our collections to reflect customer demand. We’re confident that BorrowBox has something for all of our users. I do encourage you to send any issues or suggestions to support@bolindadigital.com; I have made a note of your feedback as well, and will pass it along.

      Reply
  21. Jonathan Powell

    It is possible to continue reading books in the overdrive application (specifically adobe ebooks) Use your browser to download the book, and choose to open it in Overdrive, (I don’t think the borrowbox app even registers itself as an epub handler). Alternatively (and for other adobe DRM formats like pdf) install Adobe digital editions, download using your browser and open with ADE.

    Reply
  22. Freda Brunton

    Just discovered why I couldn’t download a new book on my overdrive! Have spent a frustrating afternoon trying to install Borrow Box on my tablet but the app is not in the playstore and now I have read that this is not possible? Any advice? Can’t think that a laptop is reader friendly.

    Reply
    1. Karin Post author

      We’re sorry you’re having trouble with the BorrowBox app, please send an email to support@bolindadigital.com; they can provide you with a prompt answer to any technical queries. They are available 24/7 and will be able to assist you further.

      Reply
  23. Brian Mayo

    Have been wrestling with Borrowbox, nowhere near as user friendly as Overdrive, suspect I’ll cease the struggle & return to Petersfield library for physical books – shame, on-line reading popularised by Kindle, became accessable for all with Overdrive which I’ve praised frequently to my friends who have become users – not any more sadly.

    Reply
  24. Becky Heather

    Please can I have the website address for borrowbox? I cannot seem to find it online doing a search? I have the app but want to browse on my desktop.

    Reply
  25. Glen Cawdeary

    Why has BorrowBox been chosen? Accessing the OverDrive system via Libby was a more user friendly process. Choosing a book via genre was easier as one’s selection could be much more specific. This BorrowBox system is cumbersome. A great pity.

    Reply
    1. Karin Post author

      Thank you for your feedback on the BorrowBox app and its interface; we advise that you use the “Feedback” feature in the BorrowBox app, as your comments will go directly to their team and we can use it for our reference. You can also email support@bolindadigital.com and your comments will go directly to their team.

      Reply
  26. J ray

    Might be an idea to remove all links to Libby and overdrive from website, as they are at the top and look active. Very vonfusing

    Reply
  27. Jenny Morris

    Really disappointed with the lack of functionality with BorrowBox, no longer can I sync books between my tablet and phone – and the only “help” out there seems to how to start using the app – not the help I nedded!

    I hope that the money Hampshire council has saved us ploughed back into even more book – the side selection is the only thing keeping me at the minute.

    Reply
    1. Karin Post author

      Thank you for your feedback on the BorrowBox app and its interface; we advise that you use the “Feedback” feature in the BorrowBox app, as your comments will go directly to their team and we can use it for our reference. You can also email support@bolindadigital.com and your comments will go directly to their team.

      Reply
  28. J Davies

    What a step backwards this change to Borrowbook is. The summary text is too small and there appears to be no advanced search facility. Bring back Overdrive, a far superior app.

    Reply
    1. Karin Post author

      Thank you for your feedback on the BorrowBox app and its interface; we advise that you use the “Feedback” feature in the BorrowBox app, as your comments will go directly to their team and we can use it for our reference. You can also email support@bolindadigital.com and your comments will go directly to their team.

      Reply
  29. peter milinetsraby

    Have just spent two frustrating hours going through the audiobooks on Barrow Box and could not find anything decent to read! No decent science fiction and second rate crime thrillers. VERY POOR

    Reply
    1. Karin Post author

      Thank you for your feedback on the BorrowBox app and the selection of stock, if there is any titles you believe we should have feel free to suggest titles using the “Feedback” feature in the BorrowBox app, as your comments will go directly to their team and we can use it for our reference. You can also email support@bolindadigital.com and your comments will go directly to their team.

      Reply
  30. Ann Edmeades

    My autistic son LOVES The Inheritance Cycle by Christopher Paolini. He has been constantly listening to the Audiobooks for this (4 books) from Hampshire County Council Online library via Overdrive, for the past year and a half. This evening, he was extremely upset to find that these are no longer available on Borrowbox and it has caused a huge meltdown. I am really not impressed and I can’t see any way to request / suggest titles via Borrowbox.

    Reply
    1. Karin Post author

      Thank you for your feedback on the BorrowBox app and the selection of stock, if there is any titles you believe we should have feel free to suggest titles using the “Feedback” feature in the BorrowBox app, as your comments will go directly to their team and we can use it for our reference. You can also email support@bolindadigital.com and your comments will go directly to their team.

      We have suggested the eAudiobooks of The Inheritance Cycle by Christopher Paolini to be purchased, we’re sorry we were unable to buy this series right away. We know this change must be very hard on your son, the series is available as a normal audiobook from the library, it might not be the same but we hope that he will be able to continue listening to the series. Children’s audiobooks are free to take out. May I ask which your nearest library is so I can make sure they have a copy of each title ready for you.

      Regards,
      Karin

      Reply
        1. Karin Post author

          Thank you, a copy of each audiobook has been ordered in for Chandler’s Ford and two of them are already on their way and should be at Chandler’s Ford Library just before Christmas.

          Reply
  31. Jill

    How do listen to a book on my android phone? I also used the overdrive app to auto turn off after 15mins if I listened in bed.
    None of my titles (Kathy Reich audiobooks) are available. So annoying.

    Reply
    1. Karin Post author

      We’re sorry you’re having trouble with the BorrowBox app, please send an email to support@bolindadigital.com; they can provide you with a prompt answer to any technical queries. They are available 24/7 and will be able to assist you further.
      You can also use the feedback option in the app to suggest titles.

      Reply
  32. Christine Rawlings

    I believe BorrowBox is cheaper for libraries to use, but is not as user friendly as Overdrive. Whoever heard of a library (physical or online) which doesn’t provide lists of books arranged alphabetically by authors?

    Reply
  33. Andrew Black

    I totally agree with the various correspondents that Borrowbox is a far inferior product to Overdrive Libby.
    Libby was everything I wanted in a reader; clear / easy to use and easy to find my next read.
    It is a several year backward step by HCC, for whatever reason.

    It doesn’t Sync between Android devices and you can’t have two page reading on a Samsung tablet- (possible future developments, they bleat, when challenged)
    The search is pathetic- font too small and not adjustable and one column, compared with the clear easy to read triple column we had in Libby.
    Libby made me WANT to find another book. Borrowbox makes me fight to find something.

    Reply
    1. Karin Post author

      Thank you for your feedback on the BorrowBox app and its interface; we advise that you use the “Feedback” feature in the BorrowBox app, as your comments will go directly to their team and we can use it for our reference. You can also email support@bolindadigital.com and your comments will go directly to their team.

      Reply
  34. Jo Bisseker-Barr

    This is the first time I’ve come across this Comments facility. A chance to see that I am not the only one to feel shocked that we had Overdrive taken from us with only 5 days notice!
    I too am gutted. Borrowbox does not have a Wish List facility. I had listed so many books that I want to read – just not right now. I have searched Borrow box and find the selection of books far inferior. Less modern literary classics, more trash, more US bias. Why was this changed? Were the users consulted? I certainly wasn’t. Terribly managed by Hampshire libraries I’m afraid.

    Reply
    1. Karin Post author

      Thank you for your feedback on the BorrowBox app and its interface; we advise that you use the “Feedback” feature in the BorrowBox app, as your comments will go directly to their team and we can use it for our reference. You can also email support@bolindadigital.com and your comments will go directly to their team.

      Reply
  35. K Powell

    Not at all happy with the change. There seems to be far fewer titles I want to read, it’s just awkward to use, not easy to choose a particular genre plus everything else people have said. Bring back Overdrive please.

    Reply
    1. Karin Post author

      Thank you for your feedback on the BorrowBox app and the selection of stock, if there is any titles you believe we should have feel free to suggest titles using the “Feedback” feature in the BorrowBox app, as your comments will go directly to their team and we can use it for our reference. You can also email support@bolindadigital.com and your comments will go directly to their team.

      Reply
  36. Peter

    I have a two hour commute to work each day and have been listening to audio books on the Libby app. I think the way that HCC terminated the libby app with 5 days notice was appalling but to compound there bad behaviour is the ABSOLUTELY AWFULL selection of audio books on the the BorrowBox app. It is litteraly junk books from start to finnish. This was obviously a money saving exercise and for what the BorrowBox app offers they should have just removed the digital function from there services as that would have been less of an insult than the garbage now on offer.

    Reply
    1. Karin Post author

      Thank you for your feedback on the BorrowBox app and the selection of stock, if there is any titles you believe we should have feel free to suggest titles using the “Feedback” feature in the BorrowBox app, as your comments will go directly to their team and we can use it for our reference. You can also email support@bolindadigital.com and your comments will go directly to their team.
      We sincerely apologise that you were not made aware of the service changeover in a timely manner. It was a lengthy process to reach all of our customers, and we recognise that this may have caused an inconvenience for some people. We have acknowledged this, and will work to improve our methods of communication going forward.

      Reply
  37. Sherry Dee

    Borrow box is awful. The search process is useless. There is no advanced search. There is also no way to search for individual authors, you get any author or title that has similar letters. The interface is not at all intuitive or user friendly. The selection of books/audiobooks is pathetic. Overdrive was so much better please change back.

    Reply
    1. Karin Post author

      Thank you for your feedback on the BorrowBox app and its interface; we advise that you use the “Feedback” feature in the BorrowBox app, as your comments will go directly to their team and we can use it for our reference. You can also email support@bolindadigital.com and your comments will go directly to their team.

      Reply
  38. Alan Scragg

    As an avid listener to audio books I find BorrowBox an appallingly designed and badly thought out user experience. I prefer listening on my desktop and have to go through an archaic process of downloading to my PC, unzipping the MP3 files and importing into a media player. Neither iTunes or Windows Media Player have a bookmark option making the whole experience a waste of time and unsatisfactory. I have tried several other media players that either do not have a bookmark facility or are far too complex for me to easily understand how to use. I am assuming HCC went this route due to a cut in government funding? I also assume whomever made the decision for HCC to go the BorrowBox route has no empathy for those that enjoy the pleasure of ebooks/audiobooks. In every respect Overdrive was a far easier, convenient and superior user experience. Why is there no ability to preview an audio book? Overdrive and RBdigital (WiltshireCC) both have this facility so why not BorrowBox? As you can tell I am annoyed and frustrated by the atrociously thought out piece of software junk that is BorrowBox. Come on developers … take a tip or two from Overdrive.

    Reply
    1. Karin Post author

      Thank you for your feedback on the BorrowBox app and its interface; we advise that you use the “Feedback” feature in the BorrowBox app, as your comments will go directly to their team and we can use it for our reference. You can also email support@bolindadigital.com and your comments will go directly to their team.

      Reply
  39. John T Webb

    I can not see how to put the ebooks into my Kobo ereader which has the big advantage that it does not need to be charged every day. I can go away on the boat with no convenient power knowing I can read! Can you tell me how to do this please?

    Reply
    1. Karin Post author

      Thank you for your question, you will have to install Adobe Digital Editions (ADE) on your computer before you can use BorrowBox on your device. Once it is installed, you will create an Adobe ID if you do not already have one. ADE will facilitate your eBook downloads on your Kobo.
      ADE is free for you to use. You can download ADE and instructions here: https://www.adobe.com/solutions/ebook/digital-editions/download.html.
      I’d recommend that you take a look at the instructions that Kobo offers, as they offer a complete walkthrough of how to use ADE on your Kobo : https://www.kobo.com/help/en-US/article/3501/using-adobe-digital-editions
      Please also note that you can always email support@bolindadigital.com for BorrowBox help.

      Reply
  40. Stella Ball

    I found Overdrive much easier to use. With Borrow Box I have lost my wish list, history, recommendations. You can no longer have 5 holds and 5 books on loan. Series that I was reading in Overdrive are much reduced in Borrow Box. I am no longer in line to borrow some of the new releases that Overdrive allowed you to “pre-order”. Not a fan at all. Why can’t we use the app of our choice if it only requires our library card to sign in?

    Reply

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